Airtel Customer Care Number in Sri Lanka: Complete Guide for 2025
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Airtel Sri Lanka is a leading telecom provider, offering mobile and broadband services to millions of customers across the country. Whether you need assistance with billing, network issues, or new service activations, Airtel’s customer care team is available to help. In this guide, we will explore various ways to contact Airtel Sri Lanka’s customer service, including phone numbers, online support, and self-service options.
Why You Need Airtel Customer Care Services
Airtel customers in Sri Lanka often need support for different issues, such as:
- Recharge and Billing Issues
- Network Connectivity Problems
- Mobile Data & Internet Settings
- SIM Activation and Replacement
- Value-Added Services (VAS) Support
- Offers and Promotions
- International Roaming Queries
Airtel provides multiple customer care options to ensure quick and efficient support.
Airtel Customer Care Number Sri Lanka
1. Toll-Free Customer Care Number
The most common way to reach Airtel’s customer service is through their 24/7 toll-free number:
- Dial 555 from an Airtel number (free of charge)
- Dial +94 75 555 5555 from any other network (standard charges may apply)
2. Email Support
For non-urgent queries, you can email Airtel Sri Lanka’s support team at:
- customercare@lk.airtel.com
3. USSD Code Support
Airtel also provides USSD codes for quick self-service options:
- Check Balance: Dial *550#
- Recharge History: Dial *123#
- Activate Internet Pack: Dial *567#
4. Live Chat and WhatsApp Support
Customers can also get instant support via:
- Live Chat on the Airtel website
- WhatsApp Support: Message +94 75 555 5555 on WhatsApp
How to Contact Airtel Customer Care in Sri Lanka
How to Contact Airtel Customer Care in Sri Lanka
How to Speak to a Customer Care Executive?
Dial 555 from your Airtel number.
Choose your preferred language.
Select the relevant option from the IVR menu.
Press 0 to speak with a live agent.
How to Check Your Airtel Number?
Dial *282# from your Airtel SIM.
Your mobile number will be displayed on the screen.
How to Activate Data Packs?
Dial *567# from your Airtel number.
Choose a data pack and confirm the activation.
How to Block a Lost Airtel SIM?
Call 555 from another Airtel number or +94 75 555 5555 from any other network.
Provide your details for verification.
Request SIM blocking and issue a replacement SIM.
Alternative Ways to Get Airtel Support
1. Airtel App Support
The My Airtel App is available for Android and iOS users. Customers can:
- Recharge and pay bills
- Check data balance
- Raise service requests
2. Social Media Support
Airtel Sri Lanka also provides customer support through social media:
- Facebook: facebook.com/airtel.lk
- Twitter: twitter.com/airtel_lk
- Instagram: instagram.com/airtel.lk
3. Airtel Store Visits
Customers can visit the nearest Airtel store for in-person assistance. Find the nearest store on the Airtel website.
Frequently Asked Questions (FAQs)
1. What is the customer care number for Airtel Sri Lanka?
You can dial 555 from your Airtel number or call +94 75 555 5555 from any network.
2. How can I check my Airtel balance in Sri Lanka?
Dial *550# to check your balance instantly.
3. How do I activate international roaming on my Airtel SIM?
You can activate roaming by dialing *121# or through the My Airtel App.
4. How to reach Airtel’s customer care via email?
Email Airtel at customercare@lk.airtel.com for assistance.
Valuable links
To provide additional value, here are some useful external links:
- Airtel Sri Lanka Official Website – airtel.lk
- Airtel Self-Care Portal – selfcare.airtel.lk
- Airtel SIM Registration Guide – airtel.lk/sim-registration
- Airtel Recharge Portal – airtel.lk/recharge
- Airtel Store Locator – airtel.lk/store-locator
Conclusion
Airtel Sri Lanka offers multiple airtel customer care options to ensure hassle-free communication and service support. Whether you prefer calling their hotline, using the My Airtel app, or reaching out via email and social media, you can easily resolve your queries. Save the Airtel customer care number and use the self-service options for a seamless experience.
If you found this article helpful, feel free to share it with other Airtel users in Sri Lanka!
